Write a Payer Follow-Up Call Script

What You'll Get

A structured phone script for following up on an unpaid or pending claim — covering what to say, what questions to ask, and what information to capture.

The Prompt

Write a call script for following up on an unpaid claim with [payer name]. The claim was submitted [X days] ago for [service type, e.g., office visit, surgery]. I need to ask for claim status, reason for any delay, expected payment date, and get a reference number. Keep it under 150 words.

Tips

Add the payer's specific protocol if you know it — "Medicare requires NPI, DOS, and billed amount" produces a much tighter script. Save your best results as reusable templates; you'll run this call type dozens of times a month.