Explain an EOB to a Patient in Plain Language

What You'll Get

A clear, patient-friendly explanation of why they owe a balance — something you can read over the phone or paste into a patient letter.

The Prompt

Write a patient-friendly explanation for why they owe [dollar amount] after insurance. The payer paid [paid amount] on a billed charge of [billed amount], applied a contractual adjustment of [adjustment amount], and the patient's responsibility is their [deductible / copay / coinsurance]. Explain in simple terms with no insurance jargon.

Tips

Add "Include a sentence about payment plan options" to turn this into a soft collection ask. Make sure to fill in the specific dollar amounts — vague inputs produce vague explanations that don't actually help the patient understand their balance.